Cannot launch game on galaxy s10
Game won't launch on galaxy s10. Have tried Uninstaller, clearing cache, everything I can think of multiple times to no avail. Worked fine prior to update today
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Have you figured out a fix for this? Mine is also not working since the update. Galaxy s22
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Bruh same I just updated yesterday and now the game is just stuck on the loading screen, and I was playing it with no problem on my Galaxy s10
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Hi there!
Please reach out to our Support Team with these reports and include a screenshot of the loading screen you're getting stuck on so that the team can review it.
Pokémon TCG Live Support - https://support.pokemon.com/hc/en-us/articles/360054700932-Contact-Us
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They responded with this:
The Pokémon TCG Online is currently available for Android Tablet devices, as well as iPad and desktop PC and Macs. The game was originally designed for a robust (wifi or wired) data connection and has not been optimized for use over a limited cellular connection that players on a smartphone would expect. There are also user interface considerations that could be optimized for smaller smartphone screens. For these reasons, any device that Google Play considers a “phone” is not currently enabled to download the game.
Minimum requirements:
Android Tablet
Space Required: Up to 6 GB
Android OS Revision: 4.0 or higher
Most Android tablets are supported. Due to the large number of Android devices, we cannot guarantee compatibility with any specific device. Kindle Fire tablets are not natively supported through the Google Play store. The game may run on Kindle Fire tablets, but this has not been tested.
Customer Support does not know if the development team has plans to release a TCGO client for Android phones. We will certainly pass your feedback along to the development team for further review.
Guess I'm done playing this game :(
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Submitted a ticket and received a generic canned response. Very disappointing support.
"Thank you for contacting Pokémon Support!
The Pokémon TCG Online is currently available for Android Tablet devices, as well as iPad and desktop PC and Macs. The game was originally designed for a robust (wifi or wired) data connection and has not been optimized for use over a limited cellular connection that players on a smartphone would expect. There are also user interface considerations that could be optimized for smaller smartphone screens. For these reasons, any device that Google Play considers a “phone” is not currently enabled to download the game.
Minimum requirements:
Android Tablet
Space Required: Up to 6 GB
Android OS Revision: 4.0 or higher
Most Android tablets are supported. Due to the large number of Android devices, we cannot guarantee compatibility with any specific device. Kindle Fire tablets are not natively supported through the Google Play store. The game may run on Kindle Fire tablets, but this has not been tested.
Customer Support does not know if the development team has plans to release a TCGO client for Android phones. We will certainly pass your feedback along to the development team for further review.
Please let us know if you have any further questions or concerns!
Sincerely,
Agent_Sariamarina
The Pokémon Company International Support Team"
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