About some pkmn home bug

Hi, im having 1 big issue with pokemon home and its driving me crazy, in january I purchased the 3 month plan for home, all good, after that I stoped using it cos I was waiting for SV compatibility, I also changed to a new phone and unistalled pkmn home, now on my new phone i get this message, saw in reddit its a common bug and support is able to fix it, but its been 10 days and they dont answer, my question is, is there something I can do to fix it or I have to wait for pokemon support to answer? Thanks in advance.

PS: a message about that transaction also appears on nsw