Welcome to the official Pokémon Forums!

Click here to review our official Rules & Guidelines.

About some pkmn home bug

Hi, im having 1 big issue with pokemon home and its driving me crazy, in january I purchased the 3 month plan for home, all good, after that I stoped using it cos I was waiting for SV compatibility, I also changed to a new phone and unistalled pkmn home, now on my new phone i get this message, saw in reddit its a common bug and support is able to fix it, but its been 10 days and they dont answer, my question is, is there something I can do to fix it or I have to wait for pokemon support to answer? Thanks in advance.


PS: a message about that transaction also appears on nsw


Answers

  • Mod_Bee
    Mod_Bee Moderator Posts: 515 mod
    500 Comments 25 LOLs 5 Answers 25 Likes

    Hello, I recommend opening a ticket with the support team. You can do so by visiting https://support.pokemon.com/ then click the Pokémon Trading Card Game Live link. From there click "Contact Us" Thanks!

  • darkayboy07
    darkayboy07 Member Posts: 2
    First Comment

    Hi, I just sent the ticket in the ptcg link, lets hope it works this time, thanks!