Welcome to the official Pokémon Forums!

Click here to review our official Rules & Guidelines.

The app scammed me out of packs?

BigCTheBoss
BigCTheBoss Member Posts: 1 ✭
in Pokémon TCG LIVE Bugs & Feedback #1

I redeemed 10 booster codes, and while redeeming I got an error code and I didn't get to open the packs. There are no new cards in my collection and my codes can no longer be used.


This is just sad. I was excited to open some packs but I guess I can't have nice things. I honestly think Pokemon should credit my account with 10 packs worth of crystals.


Also, how are you supposed to be able to get the battle pass when all of the resource you need to get the battle pass is locked in the premium battle pass. What were they thinking?

Answers

  • Mod_Bee
    Mod_Bee Moderator Posts: 467 mod
    100 Comments 25 LOLs 5 Answers 25 Likes
    #2

    Hello, I recommend opening a ticket with the support team. You can do so by visiting https://support.pokemon.com/ then click the Pokémon Trading Card Game Live link. From there click "Contact Us" Thanks!

  • PokeRoRoMannz
    PokeRoRoMannz Member Posts: 2 ✭
    Name Dropper First Comment
    #3
    https://community.pokemon.com/en-us/discussion/comment/18418#Comment_18418

    That is what I did. They told me to type out each code (36 from booster box), take a picture of each card, show proof of purchase, and post a picture of the booster box. I did all of these things for them to tell me there's nothing they can do. They are the worst.

  • TechHog
    TechHog Member Posts: 2,839 ✭✭✭✭✭
    2500 Comments 500 Agrees 250 Likes 50 Answers
    #4

    You got the cards. The pack opening animation is just that: an animation and nothing more. You received all of the cards before the animation even played. Nobody can prove that though, which is why support won't help you.

Categories