I have code error 10097 To enter.

Hey there, Trainer.

This problem can have many reasons to occur and because of that, I recommend for this instance you open a ticket with the support team. Please go to: https://support.pokemon.com/hc/en-us/articles/360054700932-Contact-Us.

To make the process more simple, please send any screenshots or steps you have done prior to this error when submitting your ticket.