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issue redeeming codes

maygear
maygear Member Posts: 1 ✭
in Pokémon TCG Live Bugs & Feedback #1

It's been three days and I still can't redeem any code.

I have tried on the windows app

I have tried on my iphone and ipad.

Every code I put it when I click "redeem" it says "there was a communication problem, try again" and if I try again it says "you have alreaday redeemed this code"… I have tried with at least 20 codes now and I'm fed up. On the windows up when I click on "redeem" it just does nothing at all.

I tried to disinstall the app but nothing have worked so far, man, the frustration

Comments

  • TrainerSal252
    TrainerSal252 Member Posts: 1 ✭
    First Comment
    #2

    I'm having the same issue, but only with 'Ascended Heroes" codes. All other products work fine

  • Mod_Bee
    Mod_Bee Moderator Posts: 1,382 mod
    1000 Comments Fourth Anniversary 100 Likes 25 Agrees
    #3

    Hello Trainers, thanks for sharing your experience. We understand your concerns with running into issues when redeeming codes, especially after trying across multiple devices. We recommend submitting a ticket with these details at https://support.pokemon.com/ (select TCG Live, then click “Contact Us”) so the team can investigate this further. If possible, include examples of the codes or sets affected, as that may help narrow down the issue.

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