Why do my traded cards not show up in my collection
Sometimes I'm trading cards or am receiving them as a gift but they don't show up in my collection or get counted. Weird thing: when I click on the space where the card should show up I'm able to see it
Technically it knows that I own the cards but it doesn't register them
Does anyone know how to fix that?
(It doesn't matter how often I own the card)
Answers
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That issue might be related to how TCG Pocket handles different printings/expansions of the same card. The game registers cards by their specific expansion, rather than just the card name. So are by any chance those cards that don't show up, in the Deluxe Ex Pack?
Also, devs are aware of the confusion regarding how Deluxe cards interact with older sets and have indicated that a future update might address it, potentially making them count for all versions of the card.
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Hello @Jacari00, we suggest reaching out to support for assistance. To submit a ticket please go to https://support.pokemon.com/hc/en-us, select the game title, and then contact us.
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I agree with @DoubleCure .... It is a known issue if it is possibly from the Deluxe Ex Pack. What I do, before finalizing trades, is I double check the "Trade Info" button at the bottom right of the trade screen to make sure the card to be received or given is from the expansion or themed pack you or your trading partner want. For sharing a card (out going from you at least) you can double check the same "Trade Info" bottom right button for the same info, prior to sending the card. As for receiving shared cards... well that depends on which version they sent you. Hope that helps till a fix is updated.
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