Can we please fix the pink card bug??
I have screenshots showing my cards and my opponents cards were appearing in a neon pink color. You can't tell what the card is if its an item or supporter card and can only really tell the pokemon by highlighting it to show the name. It's incredibly frustrating to play around and it's beneficial ongoing to weeks. Can the devs look into resolving this??
Answers
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Hey there, @Overheat455! Thanks for reporting the issue with cards color being pink. We recommend to submit a support ticket through support.pokemon.com, selecting Pokémon TCG Live and then choosing “Contact Us." Be sure to submit details and screenshots for investigation. This will help the team identify what’s causing the issue and help.
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It's been happening non-stop. Trying to play, guessing of the 4 or 5 different cards in my hand, what they are. Or try nest balling, with 5 different pink cards to pick from. Randomly dragging cards to see whether they are benchable pokemon, evolution pokemon. Trainer cards totally unguessable. Basic energies appear at the right end but that doesn't help if you play more than one energy type. I have probably submitted 3 tickets on this already. It's not possible for the developers to not see this issue or have enough examples.
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If I have OTHER apps, like a browser, excel or even notepad/snipping tool on the cards turn pink during the next game, I close ALL apps, including the PTCGLive client, ONLY load PTCGLive client and the energy is fine. That is until I load a the app to put my stats on excel LOL, then the error happens again, I do screen shot to load data later, if I have 2 or 3 screenshots, the error MAY happen. THIS IS MY experience it may not be yours, the ONLY loading the client as it seems to be a memory allocation errors with the Pokemon PTCGLive client.
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Not sure if the local files issue is the reason for my issue. The pink cards isn't permanent for those cards. They have been fine a later session (without removing and reinstalling).
I definitely always have other applications open when I play (though I typically do not have a lot going on in the background), but pink cards haven't arisen every time. It seems to have happened more with some decks like Alakazam (Abra and psychic), but its doesn't always happen.
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This still happens today, in the card collection, deck builder and in-game... sometimes cards show me as fully pink, making impossible to know what card I got... and forcing me to concede.
This is very annoying, fix it ASAP... high priority bug.
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Hi Trainers, thank you all for continuing to share your experiences with this issue. We understand your concerns and how it's impacting when you're in the game. We’ve passed the details along to the team for further review. In the meantime, if you encounter this again, please consider submitting a support ticket with your device information and any screenshots to help with the investigation: support.pokemon.com. We appreciate your patience while this is being looked into.
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