During gameplay, when a player is out of cards, game still allows for the play of level ball, freezing the game and forcing a pass to the opponent. This caused a match loss due to this freeze. Thank you.
Hello Trainer, I recommend you open a ticket with the support team for this instance. To do so, please visit https://support.pokemon.com/ and then click the Pokémon Trading Card Game Live link. From there click "Contact Us"