The Pokémon TCG Live game client will be offline for maintenance from 15:00 ~ 19:00 (UTC) on July 22, 2025 to address known issues. Please see the Maintenance Notice - 07/22/25 announcement for more information.
The team is currently investigating increased player reports related to intermittent disconnections, freezing, and general latency issues that may be impacting the gameplay experience in Pokémon TCG Live.
Bug in trying to exchange for blastoise Vmax and blastoiseV

I originally had 2,025 exchange tokens when I decided to exchange for blastoise Vmax and blastoiseV , but then after I tried to exchange for blastoise Vmax it said error we couldn’t exchange but still took my exchange tokens witch cost about 1,000 tokens. Then I tried to exchange for blastoiseV and it said the same thing and also took my exchange tokens witch cost around 800 tokens. So could you please get either my tokens back to me or my cards that I was trying to exchange for. Thank you.
Comments
-
Hello, Trainer Moneystealer10 ,
We want to make sure the proper team has visibility on this. To submit this to the support team, visit support.pokemon.com then click the Pokémon Trading Card Game Live link. From there click "Contact Us". Please provide additional details and attach screenshots, card expansion & number, or anything else helpful that could give the team more context. We appreciate you reporting this and sending us additional information.
0