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Bug in trying to exchange for blastoise Vmax and blastoiseV

Moneystealer10
Moneystealer10 Member Posts: 1 ✭
in Pokémon TCG Bugs & Feedback #1

I originally had 2,025 exchange tokens when I decided to exchange for blastoise Vmax and blastoiseV , but then after I tried to exchange for blastoise Vmax it said error we couldn’t exchange but still took my exchange tokens witch cost about 1,000 tokens. Then I tried to exchange for blastoiseV and it said the same thing and also took my exchange tokens witch cost around 800 tokens. So could you please get either my tokens back to me or my cards that I was trying to exchange for. Thank you.

Comments

  • Mod_Champion
    Mod_Champion Moderator Posts: 143 ✭✭
    100 Comments Second Anniversary 25 LOLs 5 Likes
    #2

    Hello, Trainer Moneystealer10 ,

    We want to make sure the proper team has visibility on this. To submit this to the support team, visit support.pokemon.com then click the Pokémon Trading Card Game Live link. From there click "Contact Us". Please provide additional details and attach screenshots, card expansion & number, or anything else helpful that could give the team more context. We appreciate you reporting this and sending us additional information.

  • TechHog
    TechHog Member Posts: 2,878 ✭✭✭✭✭
    2500 Comments 500 Agrees 250 Likes 50 Answers
    #3

    Reload your game. You most likely have the cards. This bug has been around since launch, but the cards are always there next time you open the app. Just restart when it happens.


    I'm terrified of the monstrosity you're trying to build with those cards though lol

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