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New update is logging me out of the game

markgrahammedia
markgrahammedia Member Posts: 1 ✭
Photogenic
edited May 7 in Pokémon TCG Live Bugs & Feedback #1

Ever since the latest update, the game has been periodically logging itself out, usually every 30-40 minutes, Is there anything I can do to fix this? (I'm playing on an iMAC

Answers

  • WatersAbove47
    WatersAbove47 Member Posts: 17 ✭
    10 Comments 5 Answers Name Dropper
    #2

    Mine gets stuck loading 7/40 can’t even get into the game ever since the update on September 19, 2023

    they suck.

  • SueS1976
    SueS1976 Member Posts: 2 ✭
    First Comment
    #3

    Mine too is getting stuck loading 7/40 and cannot get into the game. Were you able to find a solution to this? I can login to a laptop but not to my computer which is quite strange. Appreciate any help on this.

  • focus88
    focus88 Member Posts: 2 ✭
    First Comment
    #4

    This is happening to me with the latest release.. over one year after this was posted 🤯

  • Mod_Bee
    Mod_Bee Moderator Posts: 789 mod
    500 Comments Third Anniversary 25 LOLs 5 Answers
    #5

    Hi @focus88. If this is a recurring issue for you when you're in the game, please reach out to our support team to troubleshoot why this is happening. You can submit a ticket with all the details at support.pokemon.com, click on the Pokémon TCG Live link, and then hit "Contact Us." They'll be able to investigate what's going on and assist you.

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