Fix for inability to search cards?
I'm on pc, this doesn't seem to happen on mobile. When searching my deck or prize cards seemingly randomly I can't select a certain card. This happens with all pokeballs (ultra ball, nest ball, hisuian heavy ball, etc.), miraidon, adaman, battle vip, artazon, mesagoza, and probably more I can't recall. This is completely breaking the game for me. The viable cards all appear (I can even look at non-viable cards) and they all look the same but when I try to select one I can't interact with it at all. I know that it's in my deck because I initially thought maybe it was in my prizes and the game was glitching but using hisuian heavy ball I can confirm that the card is in my deck and my search function just isn't working. The frustration of losing games for reasons completely out of my control has me very close to quitting. This is completely ridiculous. Does anyone know how to fix this?
Answers
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Hello Trainer,
I recommend you open a ticket with the support team for this instance. To do so, please visit https://support.pokemon.com/ and then click the Pokémon Trading Card Game Live link. From there click "Contact Us".
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