The Pokémon TCG Live game client will be offline for maintenance from 15:00 ~ 19:00 (UTC) on July 22, 2025 to address known issues. Please see the Maintenance Notice - 07/22/25 announcement for more information.
The team is currently investigating increased player reports related to intermittent disconnections, freezing, and general latency issues that may be impacting the gameplay experience in Pokémon TCG Live.
How do I fix an issue where the app won't allow me to login?
Hello,
Everytime I attempt to log into the app, I'm either met with a never-ending login screen or a message that says my login credentials are incorrect. I have signed into my account on my computer and in my phone browser with the same account details, but they do not work on my phone. I have even ensured that everything is case sensitive with no spaces at the end of the username or password. Whenever I do not get the wrong login credentials message, I end up idling on the login screen forever with the login button turned gray.
Answers
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Hi, I had the same issue, solve it by getting connected in a diferente wi fi network. The app ask me twice the language, but at the second time I choose it the app continue normal to the logging account screen, and after that it ask me to allow public and private network (firewall).
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