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Trainer Club Password Change and now can’t log into app on Chromebook?

fatsickboot
fatsickboot Member Posts: 2 ✭
First Comment
edited May 7 in Pokémon TCG Live Bugs & Feedback #1

I play Live on a Lenovo Chromebook. I needed to update my Trainer Club pw today and after doing so have been unable to get back into the game. I’ve tried uninstalling but nothing has worked. After I am prompted to select a language preference, my only options are to create an account, forgot username or forgot password. I don’t have any more of the box to actually enter username/pw. Has anyone encountered this? I’ve clicked Create and then was able to log in on the website but it doesn’t link to the app. If I X out, I’m taken back to choosing a language preference. Thanks for any suggestions!


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Comments

  • Mod_Skrilla
    Mod_Skrilla Member Posts: 325 ✭✭✭
    100 Comments 25 LOLs Second Anniversary 25 Likes
    #2

    Hello Trainer,

    I recommend you open a ticket with the support team for this instance. To do so, please visit https://support.pokemon.com/ and then click the Pokémon Trading Card Game Live link. From there click "Contact Us".

  • fatsickboot
    fatsickboot Member Posts: 2 ✭
    First Comment
    #3

    Support wrote back. While I was able to download the game on a Chromebook and play it until I changed my password, chromebook is not a supported format and I needed to have the game on a supported device.

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