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not received online packs from codes

Mikachyo
Mikachyo Member Posts: 3 ✭
First Comment
in Pokémon TCG LIVE Bugs & Feedback #1

Hey all

I am new to the game but have been collecting Pokemon cards for 3 months and

I have been holding onto my code cards.

However I have redeemed 150 cards and have received the online booster packs in the TCG online.

But upon entering 60 codes ranging from Astral Radiance to Lost Origin Fusion Strike and Silver Tempest. All came up redeemed. But upon entering the game I never received my packs. :(

All the other codes I redeemed worked without a problem... I haven't reached the soft limit and I am no where near the limit to reach it yet.

I did redeem some of my Scarlet & Violet codes in game instead of the website and had no issues with receiving my packs.

Please can someone shed some light on this for me as I have now lost 60 codes as the redeem section says I have received them already when I haven't

Mikachyo

Comments

  • Mod_Skrilla
    Mod_Skrilla Member Posts: 325 ✭✭✭
    100 Comments 25 LOLs Second Anniversary 25 Likes
    #2

    Hello Trainer,

    I recommend you open a ticket with the support team for this instance. To do so, please visit https://support.pokemon.com/ and then click the Pokémon Trading Card Game Live link. From there click "Contact Us".

  • Mikachyo
    Mikachyo Member Posts: 3 ✭
    First Comment
    #3

    Hi

    Thank you for answering. I will go there and open a ticket and see what can be done

    Thank you again

    Mikachyo

  • TechHog
    TechHog Member Posts: 2,841 ✭✭✭✭✭
    2500 Comments 500 Agrees 250 Likes 50 Answers
    #4

    Knowing these guys, they left the redeem page for PTCGO up and you accidentally used it instead of the one for Live.

  • Mikachyo
    Mikachyo Member Posts: 3 ✭
    First Comment
    #5

    thats what Im thinking too

    Im still waiting to hear from them as I placed a ticket in

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