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Issues logging in on android

damnation666
damnation666 Member Posts: 2 ✭
First Comment
in Pokémon Mobile Games & Apps #1

3 weeks ago I tried logging in on the app after I had merged everything from the old service, It said it was invalid username or password. I then went to the pc version with the same exact log in and it logged in perfectly. I then logged out on the pc and tried logging in on android again to try and play and again with the same login credentials that I used on pc and it said it was not correct. I tried this multiple time and even reset my password to see if that would fix it, it did not. I then gave up tried a week later and it let me log in out of the blue. I was playing on android just fine for 2 weeks but then all of a sudden it logged me out and I tried to log in again and now I've been getting denied in my log in again for the last 3 days

Answers

  • Mod_Butterfly
    Mod_Butterfly Member Posts: 67 mod
    10 Comments First Anniversary First Answer
    #2

    Hello Trainer,

    I recommend you open a ticket for this instance. To do so, please visit  https://support.pokemon.com/ and then click the Pokémon Trading Card Game Live link. Once there select, "Contact Us".

  • damnation666
    damnation666 Member Posts: 2 ✭
    First Comment
    #3

    yeah i did just wanted to see if anyone else is having similar issues

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