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Game froze on my win attack

Domstarr3000
Domstarr3000 Member Posts: 2 ✭
in Pokémon TCG LIVE Bugs & Feedback #1

Long battle on rank ended not with my win but with a loss in points when I opened a second window. The screen shows my energy cards selected for the attack's discard mechanic, ending the match after the attack and giving me the win. My ladder points went from 350 to 340, meaning the service stole my win and rewards. Is there any compensation for their service being so dull?

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Comments

  • Mod_Champion
    Mod_Champion Moderator Posts: 143 ✭✭
    100 Comments Second Anniversary 25 LOLs 5 Likes
    #2

    Hello, Trainer Domstarr3000,

    We want to make sure the proper team has visibility on this. To submit this to the support team, visit support.pokemon.com then click the Pokémon Trading Card Game Live link. From there click "Contact Us". Please provide additional details and attach screenshots, card expansion & number, or anything else helpful that could give the team more context. We appreciate you reporting this and sending us additional information.

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