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Credit just getting eaten

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Sadgeasf
Sadgeasf Member Posts: 1 ✭
edited May 7 in Pokémon TCG Live Bugs & Feedback #1

Tried multiple times to craft some cards and my credits got eaten with no cards and it just says exchange failed.

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  • jon11w
    jon11w Member Posts: 165 ✭✭✭
    100 Agrees 100 Comments 25 Likes First Anniversary
    #2

    If you don't get the cards when you hit exchange you have to exit the client and restart and you'll have the cards. Don't hit exchange again.

    I lost 8k credits the other day because of this bug.

  • Mod_Butterfly
    Mod_Butterfly Member Posts: 67 mod
    10 Comments First Anniversary First Answer
    #3

    Hi there, Trainers. I recommend for this instance you open a ticket with the support team. To do so, please visit https://support.pokemon.com/and then click the Pokémon Trading Card Game Live link. From there click "Contact Us".

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