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Update keep reseting and crashing

Xianrecords
Xianrecords Member Posts: 6 ✭
First Comment
in Pokémon TCG LIVE Bugs & Feedback #1

The latest update keeps crashing and resetting in the middle of the game and remove 20 points each time for it does. It is really annoying. This update is not playable.

Comments

  • Mod_Champion
    Mod_Champion Moderator Posts: 143 ✭✭
    100 Comments Second Anniversary 25 LOLs 5 Likes
    #2

    Hello Trainer,

    I recommend for this instance you open a ticket with the support team. To do so, please visit https://support.pokemon.com/ and then click the Pokémon Trading Card Game Live link. From there click "Contact Us". Also feel free to include screenshots.

  • grriffinn
    grriffinn Member Posts: 134 ✭✭✭
    100 Comments Second Anniversary 25 Likes 5 Answers
    #3

    This has been a known problem for months and it’s honestly depressing to see that TPCi and the dev team still hasn’t addressed it, my iPhone has had this same issue since December and it’s only gotten worse since then.

  • DangerousMayan
    DangerousMayan Member Posts: 1 ✭
    First Comment
    #4

    I’m new to this game and multiple times it resets or crashes and counts to lost stats in both beta and standard casual battle modes. Any updates about this will be nice.

  • Mod_Bee
    Mod_Bee Moderator Posts: 519 mod
    500 Comments 25 LOLs 5 Answers 25 Likes
    #5

    Thank you for bringing this to our attention, @DangerousMayan! We understand your concerns with wanting updates regarding the resets and crashes you've been experiencing. Our support team can take a look at this and further assist. Can you please submit a ticket to them? You can do so by going to support.pokemon.com, click on the Pokémon Trading Card Game Live link, and then hit "Contact Us." Thanks!

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