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TCG Live windows app STILL not working

TCG Live Windows app still not working, getting error "No network connection found". If you think i am using a DNS server and using CMD to fix your issue, you can think again. Has been 3 weeks since I emailed previously and they said "We are aware of this issue, which is under investigation. While we hope to resolve this as soon as possible..." Well it's been 3 weeks with no update, so whats the issue???????