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Pokemon support response time

silverozen
silverozen Member Posts: 1 ✭
in Pokémon TCG LIVE Bugs & Feedback #1

May I know how long does it take for Pokemon's support to reply? I've made a report a week ago, and 2 staff has asked me very basic question and I have yet to receive a reply in 4 days.

The first question was asking me to reply on the website and the second is asking me what codes I am unable to use when I clearly stated the issue is related to missing items after the most recent live update.

Answers

  • crhaerich
    crhaerich Member Posts: 7 ✭
    First Comment
    #2

    I put in a request on the 4th and other then the thank you for submitting a request I haven't heard anything on it

  • Deankong
    Deankong Member Posts: 1 ✭
    First Comment
    #3

    I've had an issue going for 5 months and they just decideded to close it while not fixing it and refuse to speak to me now, all I did was ask for an update company they got to make this is awful

  • AllanMeeks
    AllanMeeks Member Posts: 1 ✭
    First Comment
    #4

    I'm getting 1 week between responses and I am still unable to access my support web portal account.

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