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Timer Stuck?

I was playing this person and I’m not sure if the timer got stuck or if they were stalling the game.

They played a Great Ball on their first turn, then never finished it. I thought maybe the game got stuck but we were exchanging avatar expressions at one point. I waited the entire 24 minutes, but the when the timer got to 00:00, nothing happened.

shouldn’t they have had a certain amount of time to finish their move?

i ended up force closing the app on my iPhone and I’m not sure if that counts as a loss or not.