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What is wrong with Build and Battle game mode?

n00bl00d
n00bl00d Member Posts: 75 ✭✭✭
Third Anniversary 25 Agrees 25 Likes 10 Comments

Sometimes it is showing this:
(See the time and date on the bottom right corner)

Untitled Image

Other times, it shows that I can play Build and Battle, but it is a trap. I got kicked out after a few games, and it is said my Build and Battle run has ended. I burned a few tokens already.

The symptom is similar with the ladder reset bug, it is shown that the Build and Battle will end in - - W - - D (see above the "Play" button, bottom right).
And it still has the Surging Sparks poster!!!

Untitled Image


Just like if you don't reinstall PTCGL, it shows that the Ladder will end in - - W - - D.

Has anyone else experienced this?
I tried to reinstall the app, but the problem persists.

Best Answer

  • Mod_Jack
    Mod_Jack Moderator Posts: 28 mod
    Fourth Anniversary 10 Comments First Answer
    #1 Answer ✓

    Hey n00bl00d,

    This looks like a server sync bug. The missing timer (- - W - - D) and old Surging Sparks poster mean your game client isn't loading the latest update from the server.

    Since reinstalling didn't work, you can try these quick fixes:

    • Clear App Data: Completely delete the game's cache and data folders before installing it again. This removes old, broken files.
    • Fix Device Time: Make sure your device's date and time are set to "Automatic." Wrong time settings can kick you out of matches.
    • Contact Support: Open a ticket with Pokémon support. Send your screenshots so we can look into the bug and refund your lost tokens.

    Thank you!

Answers

  • n00bl00d
    n00bl00d Member Posts: 75 ✭✭✭
    Third Anniversary 25 Agrees 25 Likes 10 Comments

    It is inconsistent, sometimes I get the Surging Sparks poster, and sometimes I get the Chaos Rising poster. Just now I updated my app. The poster on Build and Battle was correct, Chaos Rising poster. So I genuinely thought that it was fixed. But when I started the game, I received Surging Sparks Build and Battle deck, the combination of the Indeedee group and the Magneton group. I played once against a Chaos Rising Build and Battle deck, the Ampharos deck. And then I got kicked out.

    Please remind me again how to clear the App Data of Pokémon TCG Live on Windows?