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Can't login. Error 10011/19011

heresh
heresh Member Posts: 16 ✭✭
25 Likes First Anniversary 5 Agrees First Comment
in Pokémon TCG Live Bugs & Feedback #1

Stuck at "Loading Assets 15/57" and then got the error message. Same issue on pc and ipad. Uninstall didn't fix the problem.

Was fine yesterday.

Answers

  • heresh
    heresh Member Posts: 16 ✭✭
    25 Likes First Anniversary 5 Agrees First Comment
    #2

    Following suggestions on the internet I used VPN and managed to login. However I live in Singapore and ptcg live shouldn't be blocked in my region..

  • Mod_Bee
    Mod_Bee Moderator Posts: 1,517 mod
    1000 Comments Fourth Anniversary 100 Likes 25 Agrees
    edited August 24 #3

    Hello @heresh, thanks for taking the time to report this and provide the additional details. We recommend submitting a Support ticket with the details of the issue, so the Support team can assist you.

    To submit a ticket, please go to Pokémon Support, select Pokémon TCG Live, then select Contact Us.

    Thank you again for reaching out!

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