Need help updating Live.

ccollette25

I tried loading Live up, and it says it needs an update. When I click on the link, I get the error code 403. I have been using a VPN that has 3 different areas for Canada so not sure why this code is appearing and is beyond super frustrating.

Mod_haruichii

Hi @ccollette25! This problem can have some reasons to occur and because of that, I recommend that you open a ticket with our amazing support team. Please go to https://support.pokemon.com/ and then click the Pokémon Trading Card Game Live link. From there click "Contact Us".

TechHog

I don't know why you'd come to the official forums, admit that you're not in Canada, and expect help lol

ccollette25

Didn't have much of an option, unless you have a better resolution?

TechHog

@ccollette25 Reddit? Either way, you have to change the "us" to "ca" with your VPN off, then after the page loads turn the VPN back on and click the link.

ManitobadogH

are you chinese?