Repeated Pokémon TCG Live Freezes – Please Post Your Device & App Version If You’re Experiencing too

hoosierbrian

Absolutely. For a public forum post, I’d make it less like a support ticket and more like “I’m seeing a pattern—who else is experiencing this, and can we collect useful data?” That way other players can

I’ve been experiencing repeated freezing issues with Pokémon TCG Live recently, and at this point it does not appear to be limited to one specific situation in the game.

I’ve had the client freeze in several different circumstances, including:

During an active match, while the opponent apparently continued playing and the Battle Log continued updating.

Immediately after the final Prize card was taken, after the game had already determined the winner.

During loading, most recently becoming completely stuck at “Catching wild Pokémon 50/57.”

In at least one match, the freeze directly affected the outcome because I could no longer interact with the game while my opponent was apparently still able to continue playing.

My current information:

Pokémon TCG Live username: hoosierbrian

App version/build: 1.40.0.1093238.20260701_2021

Device: Samsung Galaxy S26 Ultra

Model: SM-S948U1

Operating system: Android 16

Samsung One UI: 8.5

I’ve already reported individual incidents to support, but I’m posting here because I’d like to find out whether other players are experiencing the same thing.

If your game has been freezing, please reply with as much of the following information as you can:

Pokémon TCG Live version/build number

Device make and model

Operating system/version

Where the freeze occurred: loading screen, during a match, after a match, etc.

What was happening immediately before the freeze

Whether the Battle Log/opponent appeared to continue while your client was frozen

Whether you had to force-close/restart the app

Whether the freeze resulted in a loss or otherwise affected the match

The version/build number is especially important. It can be found on the Pokémon TCG Live loading/startup screen near your username.

Rather than everyone simply posting “mine freezes too,” I’m hoping we can collect enough specific information to see whether there is a common app version, operating system, device family, or particular game action involved.

If you’re experiencing this problem, please add your information below. The more consistent data we can provide, the easier it should be for the Pokémon TCG Live team to identify and reproduce the issue.

I’d also encourage anyone experiencing repeated freezes to submit an individual support report in addition to posting here. The forum discussion can show that multiple players are affected, while individual tickets give support additional cases to investigate.

DoubleCure

None of these issues are new... they've been around since day one and are the result of bad coding, poorly optimized for multiple platforms and server side limited resources.

If your device is old or you have a bad connection it will only make things worst.