Pokémon Go is giving me a black screen after the Niantic logo!

Kitt43775

What do I do to fix it?
I have uninstalled and reinstalled it, reset the cache, and tried otherwise to put it in split screen. What can I do now?

PikaCarter2025

@Mod_Nova this person needs help.

Mod_Nova

Hi @Kitt43775!

You can reach out to our support team directly at this link with further information.

Alternatively, you can visit support.pokemon.com, choose Pokémon GO from the list, and click "Contact Us" on the right of your screen. From there, you can submit a ticket. We hope to see you back in-game soon! 😊

(Thank you, @PikaCarter2025).

PikaCarter2025

https://community.pokemon.com/en-us/discussion/24884/pokemon-go-is-giving-me-a-black-screen-after-the-niantic-logo

Try contacting the support team. Or updating the app.

Kitt43775

https://community.pokemon.com/en-us/discussion/comment/170425#Comment_170425

I have updated the app, but it still won't work with me and I don't know how to contact the support team.