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Disconnect system

PLease can the devs talk with the pokemon champions team to re-code how disconnects are handled?

Currently minor changes in wifi strength or worse, a switch from wifi to cellular. Causes the game to cut from the game. This leaves one player losing rating due to no fault of there own and the other player waiting the full inactivity timer before being awarded a win.

Pokemon champions makes attempts to reconnect back into a game and often has no noticeable drop out to the opposing player.

Other issues:-

Load time has got too long, especially as the game still can't handle holding connection, tabbing out of the app, doing something else e.g. importing a deck. On android.

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Comments

  • PachirisuFan1
    PachirisuFan1 Member Posts: 199 ✭✭✭
    Third Anniversary 100 Comments 25 Likes 25 Agrees

    Pocket also notably gives you the option to reconnect if you happen to close the app or get a crash within a certain timeframe, and I was hoping Live would have added something similar by now, and yet…it hasn't. I regularly see live crashing right at the start of a match so it would be nice to be able to just reconnect instead of taking an instant loss.

  • Mod_Bee
    Mod_Bee Moderator Posts: 1,445 mod
    1000 Comments Fourth Anniversary 100 Likes 25 Agrees

    Hello @FSJon, thank you for sharing your feedback. We appreciate your comments and also understand your concerns about loading times and connection issues. Input like this helps the team better understand areas where players would like to see improvements. I recommend submitting a ticket at https://support.pokemon.com/ (select TCG Live, then click "Contact Us") so the team can investigate the issue.