Request for Account Suspension Review
Hello Support Team,
I would like to kindly request a new review of my account suspension.
Last year, I was playing Pokémon UNITE with my microphone enabled, and after that I received a notification saying that my account had been suspended until 07/21/2125.
I used to enjoy using the microphone only to communicate during matches, ask for help, indicate which route I was taking, and share basic team information. I never intended to offend, harass, or harm other players.
Over time, I noticed that almost every time I enabled my microphone, I would receive temporary suspensions of 1 or 2 days, even though I was only using it for normal gameplay communication and was unaware of breaking any rules. Because of this, I respectfully ask if there may have been a misunderstanding, an incorrect report, or another issue related to my voice chat usage.
I sincerely apologize if anything I said or did may have caused discomfort to other players. That was never my intention.
This account is very important to me. I have invested a great deal of time into Pokémon UNITE, and I genuinely enjoy being part of the community. Receiving a suspension until 2125 was extremely upsetting, and I am humbly asking for a second chance.
Since then, I have reflected on the situation and fully understand the importance of following all community guidelines. If my account is restored, I will be even more careful in the future and am willing to avoid using voice chat if necessary to prevent any further issues.
I kindly ask you to review my case once more and consider removing or reducing the suspension on my account. Your understanding and compassion would mean a great deal to me.
Thank you very much for your time, consideration, and support.
Sincerely,
Player Name: [PY]Tesapo’e
ID: #CAPY44M
Support ID: 1159-3534-4966-0534-5713
Comments
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Hi @Tesapoe, welcome to the community.
Please send a ticket to our support team with your account details. They will be able to help you further with your suspension.
Alternatively, you can visit support.pokemon.com, choose Pokémon UNITE from the list, and click "Contact Us" on the bottom of your screen. From there, you can submit a ticket. Thank you.
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Unfortunately this is a VERY common situation. Between the 100 year bans for MANY people using in-game voice chat and for discussing via text chat game strategy using names of actual Pokemon and their official moves while in lobby with their teams, too many people have been banned!
Please, please please review the very strict flagging algorithm (or whatever it is that is used to determine this, like AI) that automatically imposes many of those bans and please realize and build into the system leeway and understanding that communication with teammates using actual attack and move names (i.e. Dark Pulse, Psycho Cut, Bitter Blade etc etc), actual Pokemon names (Lapras got me a temporary ban, but I believe you can now mention that name) and even the word "attack" or "Knock out" (that is literally what KO means) and discussing strategy, lanes, ambushes and other strategy words in a battle situation, should NOT be reasons for bans. Thank you.
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