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TCGL logs me out randomly, often mid game. Unsure why my post yesterday about this was deleted

BlazeGryph
BlazeGryph Member Posts: 1 ✭
in Pokémon TCG Live Bugs & Feedback #1

Same thing as yesterday- PTCGL logs me out randomly, and opens a new tab in browser asking me to log in. This counts as a loss on my account every time this happens too.

The game is up to date. I'm running MacOS and my computer is hardwired to gigabit ethernet. No other application on my network is experiencing any outages or network issues.

I have deleted and reinstalled PTCGL, issue persists.

I'm also not sure why my bug report from yesterday was deleted with no response, especially when the issue is still occurring. I couldn't get through a single game today without the the app kicking me out.

Thanks, here's hoping this can be resolved. The game is unplayable in this state.

Answers

  • DoubleCure
    DoubleCure Member Posts: 2,713 ✭✭✭✭✭
    2,500 Likes 2,500 Agrees 1,500 LOLs 2500 Comments
    #2

    That's a classic TCG Live issue... the random redirect to the browser is a known issue where the client loses sync with the Trainer Club.

    You can try to open a support ticket, but don't expect much as this issues have been around forever.

  • Mod_Bee
    Mod_Bee Moderator Posts: 1,445 mod
    1000 Comments Fourth Anniversary 100 Likes 25 Agrees
    #3

    Hi @BlazeGryph, thank you for letting us know the game is logging you out randomly. Please submit a ticket with these details at https://support.pokemon.com/ (select Pokémon TCG Live, then click “Contact Us”) so the team can further review this issue.

  • czan
    czan Member Posts: 8 ✭
    Fourth Anniversary 5 Likes First Comment
    #4

    I have been experiencing this same issue for months now.

    Funny thing this only happens when I'm playing on my Mac using my wi-fi at home.

    If I play on my phone (iOS) using my home's wi-fi > Fine

    If I play on a PC using my home's wi-fi > Fine

    If I play on my Mac on someone else's wi-fi > Fine

    I've opened a couple tickets but they were not helpful. Can anyone, please, help me out?

    PS. this issue is resolved by its own after a few weeks, but it comes back every time the app updates.

  • czan
    czan Member Posts: 8 ✭
    Fourth Anniversary 5 Likes First Comment
    #5

    Anyone? Support won't even respond

  • DoubleCure
    DoubleCure Member Posts: 2,713 ✭✭✭✭✭
    2,500 Likes 2,500 Agrees 1,500 LOLs 2500 Comments
    edited May 31 #6
    https://community.pokemon.com/en-us/discussion/comment/158491#Comment_158491

    The TCG Live support team never interacts directly in the forum.

    As you can see above, moderators like @Mod_Bee are the ones who usually respond here... they will either redirect you to create a support ticket where actual support team personnel will help you, or they will sometimes report issues directly to the support/devs.

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