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App crashing more and lagging and buggier than ever

hylozoe
hylozoe Member Posts: 47 ✭✭✭
25 Agrees Second Anniversary 25 Likes 10 Comments
in Pokémon TCG Pocket Bugs & Feedback #1

We've recently been experiencing even more crashes, lags when loading, after pressing a button, etc. than ever before. We (our group) play on iPad (old model, but up-to-date on OS and lots of memory, and no other open apps), where it stalls a lot and literally crashes out about every 5 minutes, an iPhone (again, older model, etc., same as iPad), which is much better, but can get laggy, and a Pixel 10 which used to be fast, but even that is experiencing longer lag.

Please submit feedback to developers to improve on this, as a priority. The game overall is not perfect, but pretty good. But when it takes forever just to do a couple of things and it crashes out in ranked battles, you just want to stop playing. I get the feeling that as more features are added, the coding is not optimized and the overall product is on constant downward slope on performance.

Thanks.

Comments

  • Mod_Bee
    Mod_Bee Moderator Posts: 1,382 mod
    1000 Comments Fourth Anniversary 100 Likes 25 Agrees
    #2

    Hi @hylozoe, thank you for reaching out. We understand your concerns with the app crashing and lagging when playing. We recommend submitting a ticket with these details at https://support.pokemon.com/ (select TCG Pocket, then click “Contact Us”) so the team can properly investigate. Thanks for bringing this to our attention!

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