Way more disconnects since Perfect Order

digispin

I've been having an irritating few days with these game disconnects. It happened maybe once a week before Perfect Order. Now, it's several times a day. Meanwhile, once it reconnects, my opponent has played 3 turns, or I'm already all KO'ed.

Mod_Nova

Hey @digispin and @TimeSpaced! 👋

Thanks for reporting this to us. Please contact our team at this link with further information about the disconnects you are experiencing so we can look into it further.

Alternatively, you can visit support.pokemon.com, choose Pokémon TCG Live from the list, and click "Contact Us" on the right side of your screen. From there, you can submit a ticket. We appreciate your patience and understanding!

digispin

https://community.pokemon.com/en-us/discussion/comment/142919#Comment_142919

Wow, no wonder it happens at critical times!

I just had a game timeout when I would have won next turn. Same thing happened yesterday. Is this known that opponents can trigger it?

MikeMetal

https://community.pokemon.com/en-us/discussion/comment/142952#Comment_142952

If you do this they will give you general PC maintenance tips, tell you not to play using a VPN and tell you not to use Spotify or Youtube while playing the game(???).

Then they will close the ticket without resolving anything.

DoubleCure

There is defenetly new connection issues lately...

Not sure if it's an exploit or simple a new bug, but sure this new timeout issue that doesn't allow me to play my turn happened to me several times after the latest update.

digispin

One problem is their logging. It doesn't log any network problems. Just typical Unity garbage. It is zero help. I wish they would do verbose logging. I'm sure there is a flag to set this up.

digispin

Again and Again and Again.

Support told me it' s a known issue:

"we are aware of the issue and our teams are currently investigating"

digispin

Still happening…