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New Player dealing with constant freezing in games

I don't know if this is normal but I constantly keep getting frozen games. This happens both on my pc and on mobile. It happens maybe every 10 games or so. Its not my internet connection, I've tested it while the game is frozen. I've also never had this problem playing other online tcgs like hearthstone, magic, etc. I don't understand why they don't have a way to rejoin games if the app crashes or lags out like other tcg online games.

Is the game itself freezing or what is going on? Any help would be appreciated.

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Comments

  • Mod_Bee
    Mod_Bee Moderator Posts: 1,365 mod
    1000 Comments Fourth Anniversary 100 Likes 25 Agrees

    Hello @trainermm101 , thanks for sharing your experience. We understand your concerns with encountering frequent freezing, especially across multiple devices. We recommend submitting a ticket with these details at https://support.pokemon.com/ (select TCG Live, then click “Contact Us”) so the team can properly investigate. Thanks for bringing this to our attention!