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Anyone else freeze after knockouts on mobile?

RangerFts801
RangerFts801 Member Posts: 2 ✭
First Comment
in Pokémon TCG Live Bugs & Feedback #1

I randomly seem to freeze after a knockout, mine/opponents. The card stays tilted and the game continues via the log but I can't do anything and end up losing. Anyone else experiencing this on mobile? Anything I can do? It's only happened the last month or so.

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Answers

  • Mod_Bee
    Mod_Bee Moderator Posts: 1,343 mod
    1000 Comments Fourth Anniversary 100 Likes 25 Agrees
    #2

    Hello @RangerFts801 , thanks for reporting this issue. We understand how frustrating it can be to experience freezes during gameplay, especially when it impacts match outcomes. We recommend submitting a ticket with these details at https://support.pokemon.com/ (select TCG Live, then click “Contact Us”) so it can be properly investigated. Thanks for bringing this to our attention!

  • RangerFts801
    RangerFts801 Member Posts: 2 ✭
    First Comment
    #3

    Yeah, I've contacted support and keep getting the same cookie cutter answers and suggestions that aren't helping me. It's getting pretty frustrating.

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