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Ranked Draft Games Crashing on Nintendo Switch

GarbleGable
GarbleGable Member Posts: 6 ✭
5 Agrees First Comment
in Pokémon UNITE Bugs & Feedback #1

Almost every other Ranked Draft Game crashes in Unite on my Switch. Not only is that extremely annoying, but I am also getting penalized each time! This is ridiculous!!!

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Comments

  • Mod_Bee
    Mod_Bee Moderator Posts: 1,214 mod
    1000 Comments 100 Likes Third Anniversary 25 Agrees
    #2

    Hi there, @GarbleGable, thanks for reporting this issue. We understand your concerns with Ranked Draft matches crashing and that it’s leading to penalties. When you have a moment, please submit a support request with your device details and any crash screenshots so the team can investigate further: support.pokemon.com. Thank you again!

  • Helios42
    Helios42 Member Posts: 3 ✭
    First Comment
    #3

    H mod_bee I am having the same issues. What details do you want as the screenshot is merely "The software closed because an error occurred" with no identifiable error code.

  • Psychorave
    Psychorave Member Posts: 2 ✭
    First Comment
    #4

    It's made the game unplayable for me and my wife. We lost over a hundred rank points in just a small frame. Casual is too filled with bots for us to even play that.

  • KirbyZarya
    KirbyZarya Member Posts: 1 ✭
    First Comment
    edited December 11 #5

    They dont know how to resolve it, I lost 210 pts in 3 days because this bug, crash game during draft mode. I did everything that they advised me, and the problem goes on.

  • Helios42
    Helios42 Member Posts: 3 ✭
    First Comment
    #6

    @KirbyZarya I agree. No one should play ranked until this is resolved. It has to be server side.

  • Mod_Bee
    Mod_Bee Moderator Posts: 1,214 mod
    1000 Comments 100 Likes Third Anniversary 25 Agrees
    #7

    Hi Trainers, if you haven't already done so, please submit a ticket to support and provide any details you have. I have shared this issue with our team as well for further review.

  • Tasear
    Tasear Member Posts: 204 ✭✭✭
    Second Anniversary 25 Agrees 10 Comments 5 LOLs
    #8

    @Mod_Bee support never helps us.

    Everyone on reddit is complaining about these frashes

  • mollsofficial
    mollsofficial Member Posts: 1 ✭
    #9

    I reported this to support and got an automated response that they’re not going to return my fairplay points. The primary issue is the crash and rapidly losing rank points as a result. The fairplay points are just adding insult to injury.

  • EnderMonMaster
    EnderMonMaster Member Posts: 1 ✭
    Name Dropper First Comment
    #10
    https://community.pokemon.com/en-us/discussion/comment/107328#Comment_107328

    Where do we do that? had the lane choice icons flash constantly before crashing in ranked just now and that seems like useful info for a support ticket.

  • Psychorave
    Psychorave Member Posts: 2 ✭
    First Comment
    #11

    It's become everyother game that crashes for my wife. She's on switch 1 and can't get back in. It's about the same amount for me but I can at least get back in within 40 seconds. We both have lost over 300 rank points in masters. It's frustrating that a game we support constantly with our time and money isn't even addressing that they know this an issue. The screenshot just says "The software was closed because an error occurred." I don't see what submitted that picture to support is going to help. Happens during draft every time. Right after the game goes to load in.

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