Is anyone else having this glitch problem??
I've been playing for years now, firstly super disappointed when they did the update a few years back. I lost thousands of cards and decks that I had spent years collecting, you couldn't pay for cards back then so spent a lot of time creating perfect decks. More recently though I have had multiple matches ranked and unranked where I am winning the game and the opponent does something to glitch the game. I don't know what they do but they do not get timed out per move, it just stays on them and doesn't swap over. If you use an emote while this happens, the game freezes and I have to close the app, therefore losing the match. I just played a ranked match then and the opposition made a mistake which meant they clearly couldn't win. Rather than making their move nothing happened. This time I did not use an emote as I knew the game would freeze. I waited 13 minutes for their entire move clock to empty until 0.00 and the game still didn't end. I have screenshots of my opponent having zero time remaining when it should have swapped over to my turn WAY before that anyway. After 0.00 nothing happened for a while, I press the emote to see, as per usual, the game froze and I had to close the app. Very frustrating, how are people doing this!?
Answers
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Hello @trainer230966, Thank you for sharing this detailed report. We understand your concern with losing progress. Please submit a ticket with your screenshots so our support team can review the issue further and investigate what may be causing this occurrence. You can do so by visiting support.pokemon.com, selecting the Pokémon TCG Pocket link, and clicking Contact Us.
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