Is anyone else getting logged out at random times (in menu, during a match, etc)?

M0ofin

On the windows client of the game, I will randomly be logged out of the game and forced to log back in. Sometimes it will not allow me to log back in temporarily, saying "your login session has expired". This causes many lost games, and does not happen when I play on the same internet but on the ios version of the game. Is there a known fix for this?

Mod_Nova

Hey there @M0ofin! Welcome to the community. 🤗

If you are still experiencing this log-out issue, please contact our support team directly at this link with further information so that we can take a look. 

Alternatively, you can visit support.pokemon.com, choose Pokémon TCG Live from the list, and click "Contact Us" on the right side of your screen. From there, you can submit a ticket. We appreciate your patience and understanding!

Shogunkid

I'm also having the game crash alot in iOS (see post) and myself or the other players go inactive since the last update.

Robs81

it keeps logging out for me too. End of match it froze on my opponent using teal dance, time ran out and then logged me off and counted it as a loss.

Mod_Bee

Hi Trainers, thank you for reporting this issue. If you haven't already, please also create a ticket by Contacting our Support Team, so that the team can collect any additional information that may be valuable in assisting the investigation of this issue.