Opponnent Pokemon does not receive demage counter

During a match, when my opponent evolved a Drakloak into Dragapult ex, all damage counters that were on that Pokémon disappeared.
Then, when my opponent moved this Dragapult ex to the Active Spot, I attacked with my Grimmsnarl ex for 180 damage, but the game did not add any damage counters to it.
As a result, Dragapult ex remained with 0 (zero) damage counters even after the attack.
The opponent did not use any item to heal yours pokemons.
I also have a photo with the battle logs and the Dragapult ex in the active spot with no damage counter. I was not able to share the image, received `Permission Denied`
Comments
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Can you copy your Battle Log and paste it in your comment below?
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Hey @ElitePonks! Welcome to the community. 🤗
Alternatively, you can visit support.pokemon.com, choose Pokémon TCG Live from the list, and click "Contact Us" on the right side of your screen. From there, you can submit a ticket. We appreciate your patience and understanding!
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