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Freeze+Crash (iPhone 16 / iOS 18.5)

Dudeburst8
Dudeburst8 Member Posts: 1 ✭
First Anniversary
in Pokémon TCG Live Bugs & Feedback #1

I installed the Pokemon TCG mobile app on launch day and got my account set up. Today I reinstalled it and got playing. I have 12 matches and 2 of them ended on when the app froze and crashed after my opponent played a card. These matches automatically counted as losses with no chance to rejoin or continue the match. I find this extremely frustrating. Are there plans to add a “rejoin match” option in case of crashes or disconnects? It’s frankly unfair that these games count as losses, and the crashes themselves are of course an issue.


Has anyone else been experiencing this? Is it a known problem?

Comments

  • Mod_Bee
    Mod_Bee Moderator Posts: 863 mod
    500 Comments 100 Likes Third Anniversary 25 LOLs
    #2

    Hi @Dudeburst8, thanks for reaching out. We understand how disappointing it is to lose progress due to technical issues. We recommend submitting a ticket at support.pokemon.com with these details and what happened during the matches. This will help our team investigate further. To submit a ticket, please go to support.pokemon.com, select the Pokémon TCG Live link, and click "Contact Us."

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