The Pokémon TCG Live game client will be offline for maintenance from 15:00 ~ 19:00 (UTC) on July 22, 2025 to address known issues. Please see the Maintenance Notice - 07/22/25 announcement for more information.
The team is currently investigating increased player reports related to intermittent disconnections, freezing, and general latency issues that may be impacting the gameplay experience in Pokémon TCG Live.
Random Red Ping During Games
When I play games of unite (doesn't matter if it's ranked, quick play, or standard), I randomly get red ping. I'll be green ping for parts of the game, and then randomly go to red ping. This happens throughout the whole game and makes it impossible to play well. Other people on the same internet connection have perfect connection to the game and when other people play on their account on my switch 2 (the same device I'm using), they have perfect connection to the game. I'm convinced my account is some kind of shadowbanned. I need some kind of help fixing this issue. It makes no sense how other people on the same internet connection and on the same device, but a different account can have better connection than I do on my account.
Comments
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Hello @MCTheNinja, Thanks for reaching out and sharing those details. We understand your concerns with connection issues, especially when they affect your gameplay experience. To help investigate further, please contact our support team directly with your account information and specific examples of when the issue occurred. You can submit a ticket by visiting support.pokemon.com, selecting Pokémon Unite, and clicking "Contact Us." Thank you!
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