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fail to collect new start deck

handlessL

handlessL Member Posts: 1 ✭

May 2025 in Pokémon TCG Live Bugs & Feedback #1

I collected the new start deck but didn't received the new cards from sv10. anyone similar?

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Mod_Nova Moderator Posts: 777 mod

June 2025 #2

Hey @handlessL! Welcome to the community! 😊
Please contact our support team directly at this link if you have continued to experience issues with your start deck.
Alternatively, you can visit support.pokemon.com, choose Pokémon TCG Live from the list, and click "Contact Us" on the right side of your screen. Thank you for your patience and understanding!

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Crislourence Member Posts: 4 ✭

August 2025 #3

Yess I'm sure

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