I redeemed card packs and they haven’t showed up online?

raammiiee

I had redeemed 28 card packs with the code, but they have not shown up on my account through the app. I can’t redeem the codes again, so what should i do?

SupaMarios

Once a code has been submitted and validated, you must check each item and then select Claim Now. Afterward, the item(s) will either be automatically redeemed to your collection, or they will be sent to the Inbox under the Menu. For example, booster packs and coins will be sent to your inbox.

Littletrashrat

When you say validated, does that mean there is a time period I have to wait before I get access to my booster box because it’s not in my inbox either, I’ve tried practically everything help :(

CinderSphere

ive tried redeeming a bunch of codes as well. the redeem button still works, but im pretty sure you have to open all the codes you redeemed in that on session instead o stockpiling. just open them ten at a time

CinderSphere

nevermind just log out and log back in again

RBo473737

I am have same problem with the codes not coming through

Locallywierd

me too. It’s not that big of a problem though, like, I can just use my tickets to get the cards I want.

Mod_Bee

Hi Trainers! If you're still experiencing an issue with your card packs not showing up, we recommend sending in a support ticket so the team can assist you.

To submit a ticket to support, go to Pokémon Support, select Pokémon TCG Live, then select Contact Us.

Thanks!