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Advertised to play on multiple accounts but lost account

Yesterday I signed in my account on my android device to get poke gold I had forgot my password so I had to do the whole process to get logged in when I did I got the gold got the points on play store sign back into my apple device it forces me to relogin an I put password in the it says my saved data was delete I talk to support an they say they can’t help I money in the game maybe not as much as the whales due but enough to stay competitive I really enjoyed the game now it’s all gone an it’s like they don’t care at all events that are gone being a subscriber to the pass since November til now those promos are gone it may not mean a lot to some people but my whole family plays the game now I’m the only that can’t get anything back an I don’t want to restart because the trading is bad even if they wanted to help me get caught up they can’t because the trade feature is so bad anyone else going through this I feel bad you because they won’t do anything to help at all I even stated has to be a bug or something an I’m being told that it’s my fault