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Can't even play the game-

ZackAckerman
ZackAckerman Member Posts: 1

Keep getting stuck on the loading screen when starting up, and receiving error 19011 and 10011 😑

Comments

  • Mod_Bee
    Mod_Bee Moderator Posts: 701 mod
    500 Comments 25 LOLs 5 Answers 25 Likes

    Hello @ZackAckerman, we understand you're having trouble loading the game! If the issue persists, we recommend submitting a ticket to our Support Team at support.pokemon.com, selecting Pokémon Trading Card Game Live, and clicking "Contact Us." Be sure to include the error codes 19011 and 10011 in your report and any screenshots of these. Thanks!