Welcome to the official Pokémon Forums!

Click here to review our official Rules & Guidelines.
[Pokémon TCG Live] Maintenance Notice

The Pokémon TCG Live game client will be offline for maintenance from 15:00 ~ 19:00 (UTC) on June 24, 2025 while an update is being applied. Please see the Maintenance Notice - 06/24/25 announcement for more information.

Can't even play the game-

ZackAckerman
ZackAckerman Member Posts: 1

Keep getting stuck on the loading screen when starting up, and receiving error 19011 and 10011 😑

Comments

  • Mod_Bee
    Mod_Bee Moderator Posts: 866 mod
    500 Comments 100 Likes Third Anniversary 25 LOLs

    Hello @ZackAckerman, we understand you're having trouble loading the game! If the issue persists, we recommend submitting a ticket to our Support Team at support.pokemon.com, selecting Pokémon Trading Card Game Live, and clicking "Contact Us." Be sure to include the error codes 19011 and 10011 in your report and any screenshots of these. Thanks!