Welcome to the official Pokémon Forums!

Click here to review our official Rules & Guidelines.
The Pokémon Community Forums are evolving!

Your previous thread may temporarily be unavailable while we move discussions. We appreciate your patience!

Packs not loaded during the matching problem

ohgeemar
ohgeemar Member Posts: 2
First Comment Photogenic

I have redeemed some codes earlier when I went into the game when the matching problem occur

the pack opening sequence didn’t load, is the codes burned?

Comments

  • Mod_Bee
    Mod_Bee Moderator Posts: 799 mod
    500 Comments Third Anniversary 25 LOLs 5 Answers

    Hi @ohgeemar. Thank you for reaching out to report the issue with your packs. We recommend submitting a ticket to our Support Team so they can investigate further and provide assistance. To submit a ticket, please go to support.pokemon.com, select the Pokémon Trading Card Game Live link, and click "Contact Us." Thanks again!