Premium pass not working

SpardaLDK

I have two tickets created and still no response from pokemon. 2703440 and 2688686. I paid for a premium pass that worked just once from then on it jsut stopped working. Complete purchase, reinstalling the app, canceling and reactivating the subscription in the playstore, nothing works. I dont want a refund I need the packs I missed and this fixed now. Is not fair to me missing out this much when you already got paid for a pass that does not work. Is disappointing and disgusting to do such a thing and just not even bother to fix this.