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Gold ingot issue

Yukito06
Yukito06 Member Posts: 1 ✭
in Pokémon TCG Bugs & Feedback #1

Hello

When I logged in this morning at 7am for the new update, I had 37 gold ingots in my possession and then I decided to buy 5 more in the shop. Total following my purchase = 42 gold ingots (unless I'm mistaken). I tried to buy 10 boosters of the new expansion, but because of the slow server, I got about 10 error messages without the game being able to open all 10 booster packs. So I decided to log out and try again later. 1 hour later I reconnect to the game, and surprise I don't have any more gold ingots and I don't have any new cards in my collection either. Could someone please help me?

It's a real problem, I'm not trying to cheat or anything... Thank you

Thank you in advance.

Comments

  • Mod_Bee
    Mod_Bee Moderator Posts: 710 mod
    500 Comments 25 LOLs 5 Answers 25 Likes
    #2

    Hi @Yukito06, thank you for letting us know about the gold issue you're experiencing. Can you please report this to our support team for assistance? Please go to support.pokemon.com, select the Pokémon TCG link, and click "Contact Us." Thank you!

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