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Chromebook tcg live

iLoveMyFamily67
iLoveMyFamily67 Member Posts: 2 ✭
First Comment
edited May 7 in Pokémon TCG Live Bugs & Feedback #1

I am using a Chromebook and I put in my Pokemon account info and after it is done loading all I get is a white screen and I am unable to play.

Comments

  • Mod_Bee
    Mod_Bee Moderator Posts: 886 mod
    500 Comments 100 Likes Third Anniversary 25 LOLs
    #2

    Hey @iLoveMyFamily67. Our support team can help you troubleshoot the white screen you're encountering on your device. For technical assistance, please submit a ticket to our team at support.pokemon.com, click on the Pokémon TCG Live, and then hit "Contact Us" - Thank you for reaching out!

  • grriffinn
    grriffinn Member Posts: 140 ✭✭✭
    100 Comments Second Anniversary 25 Likes 5 Answers
    #3

    Chromebooks aren't exactly recommended for gaming, the budget models only have 4 GBs of RAM (the game's minimum amount of RAM is set to 3 GBs and its recommended amount is at 4 GBs but it's always advised to go for a higher amount) while the premium models have 8 GBs. Another problem with Chromebooks is that they only have their CPU's built-in graphics processors and said processors are terrible for games like Live.

    TL;DR - The problem you're having isn't a software problem, it's due to the hardware you're trying to run the game not being up to the task.

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