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Battle does not disqualify my opponent after going AFK

I was playing the win streak event and I was in the middle of a battle when my opponent went AFK (away from keyboard) and stopped battling. This was when I knocked out one of his Pokémon and he failed to choose the next Pokémon to sub-in. For some reason, the battle did not start the count, when the timer ended, nothing happened, so I waited for 5 minutes hoping that my opponent would return. I did not want to concede because it was during the streak event. After 5 minutes, nothing was still happening, so I left the app quickly to reply to a message. However, when I got back to the app, I was surprised to see that I was disqualified from the game and it cost me a loss. This bug has to be fixed because I waited for so long only to still lose.

Comments

  • Mod_Nova
    Mod_Nova Moderator Posts: 137 mod
    100 Comments 25 Likes 5 Agrees 5 LOLs
    edited December 2024 #2

    Hey @bababasti17, thanks for bringing this to our attention. Please reach out to our support team directly for further assistance with this - to do so, visit support.pokemon.com, selecting Pokémon TCG Pocket, and clicking "Contact Us" on the bottom of your screen. We appreciate your patience and understanding!

  • lmag94
    lmag94 Member Posts: 1
    First Comment

    The exact same thing has happened with me during the second Mythical Island SP event. Was on my last win for the emblem and the opponent went AFK, action timer came and went. Since he had two points to my one, it gave them the auto-victory (even though I was about to kill his last EX Pokémon and would've won. Waited the full 15 minutes of their game timer just to avoid a loss and it didn't change a thing. This is making this game unplayable.

  • tsukasafuji
    tsukasafuji Member Posts: 1
    First Comment
    edited January 21 #4

    Literally sitting through this right now. Thanks for the loss. Throw it on the pile of game-breaking bugs. Fix this if you're going to force the game to essentially be P2P.
    https://i.imgur.com/SuZQ3jQ_d.jpeg?maxwidth=520&shape=thumb&fidelity=high
    And of course I lose the very next match. My love of Pokemon is barely keeping me playing this broken app at this point.