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I cannot login

KillgameX
KillgameX Member Posts: 1 ✭
in Pokémon TCG LIVE Bugs & Feedback #1

Hello there,

I installed the game yesterday morning on Android but I cannot login. When trying to login, I type in my username and password and press the login button. After this the login button greys out for a few seconds and then my username and password gets cleared from the text boxes. My wife is having the same issue on Android. She is a first time player of Pokemon TCG and I am coming back to it since childhood. We bought a bunch of boosters and a couple decks and want to use the codes from those purchases.

Any help would be greatly appreciated.

Comments

  • Mod_Bee
    Mod_Bee Moderator Posts: 710 mod
    500 Comments 25 LOLs 5 Answers 25 Likes
    #2

    Hello @KillgameX. If you're still experiencing issues with logging in, I recommend contacting our support team for help with technical and account related troubleshooting.

    Be sure to provide details about your device, operating system, and any screenshots of error messages you encounter, as this will help them resolve your issue more efficiently. Please submit a ticket at support.pokemon.com, click on the Pokémon TCG Live link, and then hit "Contact Us." Thanks!

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